Airoplay's Terms & Conditions

01General Terms & Conditions and Applicability

These Terms and Conditions ("Terms") govern the relationship between Airoplay ("we", "us", "the Platform") and anyone who uses our website, app, or any of our services ("you", "the User"). These Terms constitute a legally binding agreement.

Airoplay is an online betting and casino platform serving users in Bangladesh. By accessing or using our platform, you confirm that you have read, understood, and agreed to abide by these Terms & Conditions.

• Airoplay reserves the right to modify these Terms & Conditions at any time.
• Continued use of the platform after updated Terms have been published will be considered acceptance of the new Terms.
• These Terms & Conditions are also available in English; in the event of a dispute, the Bengali version shall prevail.
• Airoplay reserves the right to modify, suspend, or discontinue any part of its services at any time.

02Account Registration & Use

A registered account is required to use Airoplay's services. You must provide accurate, complete, and up-to-date information at the time of registration. Providing incorrect or false information may result in your account being terminated at any time.

Each individual may only register one account. If multiple accounts are found to be operated by the same person, all accounts will be closed and any deposited funds may be forfeited.

• Keeping your account username and password confidential is entirely your responsibility.
• You are responsible for all activity carried out through your account.
• Transferring or selling your account to another person is strictly prohibited.
• If you notice any suspicious activity, please report it to our support team immediately.
• If any information provided at registration changes, please contact us to get it updated.

03Age Verification & Identity Confirmation

Airoplay strictly prohibits participation by anyone under the age of 18. By registering, you confirm that you are at least 18 years old. We reserve the right to verify your age and identity at any time.

As part of the KYC (Know Your Customer) process, we may request the following documents:

• Copy of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership
• Selfie or video verification may be required

Withdrawal requests may not be processed until verification is complete. All information is stored securely and used solely for verification purposes.

04Deposit & Withdrawal Rules

Airoplay currently processes all financial transactions via bKash and Nagad. The following general rules apply to all deposits and withdrawals:

• Only transact using a payment account registered in your own name.
• Transactions made using third-party payment accounts may be voided.
• Account verification must be completed before submitting a withdrawal request.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Transactions suspected of money laundering will be suspended pending investigation.

05Bonuses & Promotional Offers

Airoplay offers a variety of bonuses and promotional offers, each with specific terms that must be followed. The general rules governing bonuses are outlined below:

• Welcome Bonus: New members receive a bonus on their first deposit at a set rate. A specified wagering amount must be met before this bonus can be withdrawn.
• Reload Bonus: Weekly or monthly reload bonuses are offered to regular members. Terms and conditions are published alongside each offer.
• Free Spins: Free spins may be available on selected slots games. Wagering requirements apply to any winnings earned from free spins.
• Cashback: Cashback on losses incurred over a specified period may be offered.
• Referral Bonus: Referring a friend may earn you a bonus, subject to applicable terms and conditions.

06Betting & Gaming Rules

All bets and games on Airoplay are governed by specific rules. Once a bet is confirmed, it generally cannot be changed or cancelled. Airoplay's system records are considered the final authority in determining game outcomes.

• If a game or bet is interrupted due to a technical issue, Airoplay's decision on the outcome will be final.
• If a disconnection occurs due to network issues, the game outcome will be determined based on server logs.
• Any winnings earned from a game where a bug is identified may be voided.
• Bets placed late during live betting may be voided due to technical delays.
• All game outcomes are determined by RNG (Random Number Generator) or third-party audited methods.

07Prohibited Activities

The following activities are strictly prohibited on the Airoplay platform. Any violation will result in immediate account suspension and legal action where applicable.

• Creating or operating multiple accounts
• Bonus Arbitrage or Bonus Abuse
• Placing bets using automated bots or software
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage
• Attempting to access another user's account without authorization
• Money laundering or illegal payment processing
• Harassing other users or staff members
• Spreading false or misleading information on the platform

08Responsible Gaming Policy

Airoplay believes that gaming is a form of entertainment — not a source of income. We encourage all users to play responsibly and offer support for those experiencing difficulties.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can close your account temporarily or permanently at any time.
• Cooling-Off Period: An option to temporarily pause betting is available.
• Reality Check: You will receive periodic reminders to take a break from gaming.

To learn more about problem gambling, visit our Responsible Gaming Visit the page or support@airoplay.wsto get in touch.

09Privacy & Data Protection

Airoplay takes the security of your personal information very seriously. Any data we collect is used solely for the purposes of providing our services, verification, and ensuring platform security.

• Your information is never sold to third parties.
• Information is not shared except where required by law.
• All data is protected with SSL encryption.
• For more details, visit our Privacy Policy page.

10Account Closure & Termination

You may request to close your account at any time. All bonus conditions must be met and any available balance withdrawn before the account is closed.

Airoplay may close or suspend an account for any of the following reasons:

• In the event of a terms violation
• In the event of false information being provided
• If fraud or suspicious activity is suspected
• Extended inactivity (over 12 months)
• For legal or regulatory reasons

11Limitation of Liability

Airoplay is not liable for any losses resulting from technical failures, third-party service outages, or internet connectivity issues. The platform is provided on an "as is" basis.

• Airoplay is not responsible for any financial losses resulting from gaming.
• Airoplay is not liable for failures caused by third-party payment processors.
• Services may be disrupted in the event of circumstances beyond our control (Force Majeure).
• Airoplay will not be held responsible for any losses resulting from a user's own negligence.

12Changes & Updates to Terms and Conditions

Airoplay reserves the right to update these Terms & Conditions at any time. Users will be notified of any significant changes via email or an on-platform notification.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised terms. Contact us with any questions or feedback.