Step-by-Step Guide to Making a Deposit

Depositing on Airoplay is straightforward enough that first-time users can do it without any trouble. Below is the deposit process via bKash — the steps for Nagad and Rocket are nearly identical.

  • 1
    Log in to Your Account

    Log in to the Airoplay website with your username and password. If you're new, complete registration first.

  • 2
    Go to the Cashier or Deposit Section

    Click the "Deposit" option from the top menu or dashboard. You'll see a list of available payment methods.

  • 3
    Choose a Method & Enter Amount

    Select bKash and enter the amount you wish to deposit. Minimum starts from ৳500.

  • 4
    Confirm payment

    You will be given a bKash number on Airoplay's payment page. Send Money to that number and save the transaction ID.

  • 5
    Watch your balance update in real time

    Once the payment is successful, your Airoplay account balance will be updated within seconds.

airoplay

Withdrawal process — How to cash out your winnings

Withdrawing on Airoplay is just as straightforward as depositing. However, KYC verification must be completed before your first withdrawal — this is an international requirement followed by every licensed platform. Once verified, all future withdrawals are processed directly.

Submit a withdrawal request

Go to the "Withdraw" section from your dashboard. Select your preferred method and enter the amount.

Request Goes Under Review

Your request is sent to Airoplay's finance team. Standard requests are typically approved within 15–30 minutes.

Payment processing begins

Once approved, the payment is dispatched to the relevant payment gateway.

Funds Reach You

Funds arrive within 1–2 hours for bKash and Nagad. Card transfers may take a little longer.

Important: Always withdraw using the same method you used to deposit. For example, if you deposited via bKash, you must withdraw to bKash. This is part of international anti-money laundering regulations.

Everything You Need to Know About Transactions on Airoplay

Many people assume that transacting on an online betting platform is risky. At Airoplay, every transaction is secured with SSL encryption. Your bank or mobile banking details are never stored directly on Airoplay's servers — a payment gateway handles the process, keeping your financial information fully protected.

Another major advantage of transacting on Airoplay is that there are no hidden charges. No fees are deducted on either deposits or withdrawals. However, if your mobile banking provider charges a service fee, that is subject to their own policy.

airoplay

KYC Verification — Why It's Required and How It Works

KYC stands for "Know Your Customer" — it's an identity verification process. It's not unique to Airoplay; every licensed financial and gaming platform worldwide requires it. It confirms that the account belongs to a real person who is 18 years of age or older.

What you need for KYC:

  • Clear photos of both sides of your National ID (NID) or passport
  • A recent selfie (your face must be clearly visible)
  • Proof of mobile banking account ownership may be required

Verification is typically completed within 24 hours of submitting your documents. Once approved, you won't need to go through this process again.

Transaction Issues — How to Resolve Them

Deposit Not Showing in Account

This is usually caused by network delays. Wait 30 minutes after making the payment. If your balance still hasn't updated, retrieve the Transaction ID (TrxID) from your mobile banking app and contact support via Live Chat. Sending a screenshot helps resolve it faster.

Withdrawal Request Stuck on "Processing" for a Long Time

Withdrawals may take a bit longer at night or during peak hours. If it's been more than 6 hours, contact support with your request reference number. Airoplay's finance team will look into it promptly.

Payment sent to the wrong number

In this situation, contact support immediately and provide the full transaction details. Airoplay will assist wherever possible, though matters involving third-party payment gateways are subject to their own policies.

airoplay

Tips for Secure Transactions

Keeping a few things in mind while transacting on Airoplay will make the experience much smoother. First, always use the official website (airoplay.ws) — watch out for phishing sites. Second, double-check the payment number before sending, as recovering funds sent to the wrong number can be difficult.

Third, avoid making transactions over public Wi-Fi. Use mobile data or your home network instead. Fourth, take a screenshot of every transaction — it can serve as proof if any issue arises.

Airoplay will never ask for your bKash or bank PIN. If anyone claims to be an Airoplay representative and requests your PIN or password, it's a scam — report it to support immediately.

Bonuses and Transactions

Some bonus offers on Airoplay are tied directly to your deposit amount. For example, a percentage bonus may be available on your first deposit. To claim it, you typically need to meet a minimum deposit amount, and the bonus will carry a wagering requirement.

Keep in mind that bonus funds cannot be withdrawn directly — wagering requirements must be completed first. Withdrawing while a bonus is active may result in the bonus being forfeited. Visit our bonus page for full terms and conditions.